Use Cases
Booker4j is built for any business that wants to offer bookings, appointments, or guided intake flows through conversational chat — on any channel, in any language, without making customers fill in a form.
Below are real-world examples organised by industry.
Industry examples
- Dental Clinic
- Cleaning Company
- Restaurant
- Event / Conference
- Salon / Spa
Scenario: A patient wants to book a cleaning and check the price before confirming.
Patient: Hi, I'd like to book a dental cleaning.
Booker4j: Sure! What's your name?
Patient: Marcus.
Booker4j: Hi Marcus. Are you an existing patient or a new one?
Patient: New patient.
Booker4j: Welcome! How much does a cleaning cost?
Booker4j: A standard cleaning is 800 SEK for new patients.
Shall I go ahead and book one for you?
Patient: Yes please. Can I come in Thursday morning?
Booker4j: Thursday at 09:00 works. What's your phone number?
Patient: 0701-123456
Booker4j: Done! Booked for Thursday at 09:00. A confirmation
email is on its way. See you then, Marcus!
What Booker4j handles here:
- Branching flow (new vs existing patient)
- Inline pricing questions answered from the knowledge base mid-booking
- Appointment confirmation with email
Scenario: A homeowner wants a recurring clean and asks about services first.
Customer: Do you do deep cleaning?
Booker4j: Yes, we offer standard cleans, deep cleans, and
end-of-tenancy cleans. Which would you like?
Customer: Deep clean. How much is it?
Booker4j: A deep clean starts at 1 200 SEK for up to 60 m².
Would you like to book one?
Customer: Yes, weekly starting next Monday.
Booker4j: Great. What's the address?
Customer: Storgatan 12, Stockholm
Booker4j: And your name and contact number?
Customer: Anna, 0739-654321
Booker4j: Booked! Weekly deep clean starting Monday.
We'll confirm 24h before each visit.
What Booker4j handles here:
- Open-ended question before the booking starts
- Price lookup from the knowledge base
- Recurring schedule captured in free text ("weekly starting next Monday")
- Address and contact collection
Scenario: A guest reserves a table and asks about dietary options.
Guest: Table for 4 this Saturday evening, please.
Booker4j: Saturday evening — around what time?
Guest: 7:30 pm.
Booker4j: Do you have any allergies or dietary requirements?
Guest: One person is vegan. Is there a vegan menu?
Booker4j: Yes, we have a dedicated vegan menu and can also
adapt any main course on request.
Guest: Perfect. Under the name Johansson.
Booker4j: Reserved — 4 guests, Saturday at 19:30,
name Johansson. See you then!
What Booker4j handles here:
- Table booking with flexible time input
- Dietary and menu questions answered inline
- Name captured naturally at the end of the conversation
Scenario: An attendee registers for a conference and picks sessions.
Attendee: I'd like to register for the DevDay conference.
Booker4j: Welcome! What's your name and company?
Attendee: Erik, from Northside AB.
Booker4j: Which ticket type — Standard or Workshop Pass?
Attendee: What's included in the Workshop Pass?
Booker4j: Workshop Pass includes all talks plus 2 hands-on
workshops. It's 1 500 SEK.
Attendee: I'll take the Workshop Pass.
Booker4j: Which workshops? We have "API Design" (10:00)
and "Kubernetes Basics" (14:00).
Attendee: Both please.
Booker4j: Confirmed, Erik from Northside AB — Workshop Pass,
both sessions. Invoice will be sent by email.
What Booker4j handles here:
- Multi-step registration with branching ticket types
- FAQ answers ("what's included?") without leaving the booking flow
- Multiple selections in a single flow step
Scenario: A customer books a haircut and inquires about timing.
Customer: Can I book a haircut for tomorrow?
Booker4j: Of course! Morning or afternoon?
Customer: How long does it take?
Booker4j: A standard cut takes about 45 minutes.
Customer: Morning then — 10 o'clock.
Booker4j: What's your name?
Customer: Lena.
Booker4j: Booked, Lena — haircut tomorrow at 10:00.
Reply here if you need to reschedule.
What Booker4j handles here:
- Duration questions answered inline
- Quick single-field capture (name at the end)
- Simple single-step appointment flow
Voice input
Customers can send a voice message at any point during the booking. Booker4j transcribes the audio and continues the flow as if they had typed — no extra steps on the customer's side.
This is especially useful for customers who are on the go or prefer speaking to typing.
Confirmation and post-booking
Once a booking is completed, Booker4j can trigger downstream actions:
- Confirmation email sent to the customer with booking details
- Calendar entry created via a calendar API integration
- CRM record updated with the new customer or appointment
- Availability check — before confirming, a slot-check API can verify the time is free and suggest alternatives if not
These are plugged in as integrations — each business configures only what it needs.
Custom integrations and extensibility
Every business has different back-end systems. Booker4j's integration layer lets you connect:
- Availability APIs — check whether a time slot is free before confirming
- Pricing engines — pull live prices instead of storing them in the knowledge base
- CRM systems — look up existing customers and pre-fill known fields
- Notification services — SMS, push, or email confirmations via any provider
Who it is for
| Audience | Why Booker4j fits |
|---|---|
| SME service businesses (clinics, salons, cleaners) | Replace a phone call or web form with a chat widget |
| Hospitality and restaurants | Capture reservations and answer menu questions in one place |
| Event and conference organisers | Handle registration, session selection, and FAQs conversationally |
| Multi-tenant SaaS platforms | One deployment, many tenants — each with their own forms and knowledge base |
| Enterprises with multiple channels | One booking engine, connected to WhatsApp, web chat, SMS, and more |
The common thread: any business where customers currently call, email, or fill in a form to book something is a candidate for Booker4j.